Explore a Career with DTSF

Membership & Office Administrator
Reports to: CEO
Location: On-site Full-Time: Exempt

About Downtown Sioux Falls, Inc. (DTSF) Downtown doesn’t happen by accident—it takes vision, hustle, and heart. Downtown Sioux Falls, Inc. (DTSF) is a mission-driven 501(c)4 organization leading the charge in shaping a vibrant, inclusive, and thriving urban core. We exist to activate the city’s center—through placemaking, storytelling, partnerships, and daily boots-on-the-ground effort.

DTSF administers the Downtown Business Improvement District (BID), managing programs that keep Downtown clean, safe, and welcoming. Our work spans economic development, public space activation, advocacy, marketing, and residential attraction—delivered with pride, precision, and a long-term commitment to the place we call home. We’re all in on Downtown. We connect business owners, civic leaders, artists, residents, and visitors to cultivate a culture of creativity, opportunity, and progress. If you're looking to make an impact where it matters most—this is the place, and now is the time.

Position Summary The Membership & Office Administrator is a full-time team member responsible for supporting the day-to-day operations of Downtown Sioux Falls, Inc. (DTSF). This role manages critical backend systems—including the membership and sponsorship CRM—while coordinating renewals, scheduling meetings, and maintaining accurate records. As the first point of contact for the community, the coordinator also handles reception duties, supply management, and Ambassador dispatching. They play a key role in supporting the CEO, board operations, and ensuring timely follow-up and reporting for DTSF sponsors and members.

Key Responsibilities
• Executive Support & Office Coordination
o Manage the CEO’s calendar, including meeting scheduling, prep materials, and strategic alignment
o Coordinate logistics for internal and external meetings, including DTSF board meetings and team retreats
o Support board communications, including minutes, materials, and member outreach
o Support CEO and CCDO with preparation for key meetings and presentations

• Sponsorship & Reporting Support
o Assist in preparing branded sponsorship packages and organizing follow-up
o Support creation and distribution of Impact Reports by coordinating inputs from relevant departments
o Maintain updated sponsor lists and assist in drafting thank-you letters and follow-ups

• Administrative Support:
o Field incoming phone calls and emails; manage outgoing communications.
o Oversee filing systems and document organization.
o Act as the primary point of contact for day-to-day administrative inquiries.
o Oversee filing systems and document organization.

Qualifications
• 2–4 years of experience in administrative support, operations, or customer relationship management
• Proficiency with CRM platforms (Neon CRM preferred) and Microsoft Office or Google Workspace
• Strong organizational and time management skills with a high attention to detail
• Excellent written and verbal communication skills • Experience managing schedules, coordinating meetings, and handling follow-up communications
• Comfort with basic office systems, supply management, and phone/email reception duties
• Familiarity with Facebook Groups or similar online platforms for managing community engagement
• Ability to handle sensitive information with discretion and professionalism

Benefits:
• Health Insurance (Single Plan covered 100% by Employer)
• Paid Time Off (20 days annually)
• Holiday Time Off (12 days annually)
• Simple IRA with 3% Company Match
• Vision Insurance (Employee Paid)
• Dental Insurance (Employee Paid)
• Cell Phone Stipend